![]() "It just felt so wrong."Ĭonsumer laws are on the side of online shoppers when deliveries go missing, but experts say taking advantage of those laws is harder than it should be, made more complicated when companies try to shift the cost of lost parcels onto buyers in their policies. "I was humiliated and very, very, angry," Hovakimyan told Go Public. The seller, Acclaim Sound and Lighting in North Bay, Ont., would only offer a replacement if the set was back in stock sometime in the future - or give him the $100 it got from shipping insurance. Purolator said it would look for the package, but he'd have to deal with the seller if he wanted a refund. Been wronged? Contact the Go Public team.He spent weeks going back and forth between the shipping company and the retailer, trying to get them to track down the missing box or give him his money back. Things got complicated when Hovakimyan asked for a refund. 16, missing key pieces and rendering the set useless. Only one arrived at the Purolator outlet on Sept. ![]() ![]() The 40003 Speedlight Electronic Drum Kit was shipped in two boxes. ![]() If you do query an item as soon as it's showing as missing, Amazon may ask you to wait a couple of days to ensure it isn't simply delayed before it will help you through the automated chatbot system.A Calgary online shopper is told his almost $2,000 drum set was lost in shipping and he'll have to eat the cost.Ī Vancouver man gets a "proof of delivery notice'' even though security video shows the delivery was never made.Ĭanadians are shopping online in record numbers during the pandemic - sales almost doubled from $1.6 billion in February to $2.8 billion in August, according to Statistics Canada.īut what happens when those items don't arrive? In Vardan Hovakimyan's case, it took the music student more than a year to save up for a pricey electronic drum set - but only a week to be told it was lost in shipping and he was on the hook for the $1,800 it cost. If all this fails, you should raise the missing parcel with Amazon as above. You should also check to see if there are any attempted delivery notices in your letterbox – these will have instructions on how to get the package redelivered or how to collect it. It also says it’s worth checking whether someone else in your home received it and checking any safe places or with your neighbours. If, however, your item is showing as 'delivered' but hasn't arrived, there are a few things you'll need to do first before using the above method to get a refund.Īmazon recommends contacting the courier with the tracking number and asking where the package is. What if my missing parcel is shown as delivered?Īmazon generally offer refunds or replacements without much hassle, so the process should be really straightforward. How to save money when shopping at Amazon Make sure you select the missing item from your order history and say what you would like to be done to resolve the issue. For example, you might be happy with a replacement or simply want a refund if you no longer want the item.Ī loveMONEY staff member tried this method when their package went missing and says the process was quick as they were immediately offered a free replacement order.Īlternatively, you can request a call back in the chatbox. There are four key options to choose from or you can type a message in the chatbox. Once you click this, you’ll be directed to the below page, where you click ‘something else' and then 'contact us.' What to do if your Amazon package never arrivedįirst, you open the Amazon site or app and ensure you're logged in before typing ‘contact Amazon customer services’ in the main search bar.Īt the top of the page, under 'Amazon customer service,’ click on ‘get help now.’ We’ll run through what you need to do if your package goes missing regardless of whether you want a refund or replacement. While the Amazon app and site offer many options if you want to return an item you no longer want (read this guide on the easiest way to return packages to Amazon), there isn't any easy way to tell Amazon that an item was simply never delivered. We're all ordering more things than ever online, but it can be tricky to get in touch if an Amazon package never arrives.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |